User Agreement

1. Company Information

This Website is operated by SoleaSun.

For any inquiries, you may contact us at:
📧 soleasun@hotmail.com
🌐 soleasun.com

2. Use of the Website

By using this Website, you confirm that you are at least 18 years old or have permission from a legal guardian. You agree not to use the Website for any unlawful or unauthorized purpose.

3. Products and Orders

We make every effort to ensure that product descriptions, images, and pricing are accurate. However, we do not guarantee that all information is error-free.

We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraud.

4. Pricing and Payment

All prices are displayed in the applicable currency and include/exclude taxes where specified. Payment must be completed at the time of purchase.

We accept secure payment methods provided on our checkout page.

5. Shipping and Delivery

Orders are processed within 1–3 business days. Delivery times vary depending on the destination and shipping provider.

Once your order has been shipped, tracking details will be provided. We are not responsible for delays caused by shipping carriers or customs processes.

6. Returns and Refunds

You have the right to return eligible products within 14 days of delivery, in accordance with EU consumer protection laws.

Returned items must be unused, in original packaging, and in resellable condition. Refunds are processed within 5–10 business days after approval.

Certain items may not be eligible for return if used or damaged.

7. Right of Withdrawal (EU Customers)

If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason, in accordance with applicable EU consumer protection regulations.

8. Limitation of Liability

We are not liable for indirect, incidental, or consequential damages arising from the use of our Website or products, to the extent permitted by law.

9. Privacy

We respect your privacy and handle your personal data in accordance with applicable data protection laws, including GDPR where applicable.

10. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be effective once posted on this page.

11. Governing Law

These Terms shall be governed by and interpreted in accordance with applicable European Union consumer protection laws.